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    Return And Refund Policy

    1.        Refund Policy

     

    Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hoursafter your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.



    2.      Return Policy

     

    We offer a 30-day money back guarantee (from received date) for defective products. Email your intent for a product return to hobbygeng@gmail.com. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 20 working days.

     

    To return your products, please send the whole product(s) back with its original packaging to: No.22-1, Jalan Equine 1B, Taman Equine, 43300 Seri Kembangan, Selangor Darul Ehsan, Malaysia